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Frequently Asked Questions (F.A.Q.)

Welcome to the ShenStylz Hair Co. FAQ page! Below, we’ve answered some of the most common questions about our human hair wigs, extensions, bulk hair, 100% mink eyelashes, and merch to help you shop with confidence.

"Man, let me tell y’all… ShenStylz Hair Co. is the TRUTH!🔥 I copped one of their HD lace wigs, and when I say MELTED?! Baby, it was giving scalp, not lace! I didn’t even have to do much—just cut the lace, little tint, and BOOM, flawless install. No shedding, no tangling, straight luxury vibes. 💅🏽

And these mink lashes? CHILEEE, lightweight but still got that drama I love. Wore ‘em like 15 times already, and they still look brand new. If you ain’t shopping with ShenStylz, you playin’ yourself! Period.✨"

Lisa, NY

Human Hair Wigs & Extensions

1. Are your wigs and extensions made from real human hair?

Yes! All of our wigs and extensions are 100% premium human hair, ensuring a natural look, softness, and long-lasting quality.

2. Can I dye or bleach my wig or extensions?

Yes, our human hair wigs and extensions can be dyed or bleached, but we strongly recommend having a professional stylist handle any chemical processing to maintain hair integrity. Over-processing can lead to dryness or damage, and we are not responsible for issues caused by improper hair treatment.

3. How long do your wigs and extensions last?

With proper care, our wigs and extensions can last 1-2 years or more! Longevity depends on how often they are worn, how they are styled, and the maintenance routine.

4. How do I take care of my wig or extensions?

  • Use sulfate-free shampoos and conditioners to maintain softness and shine.

  • Avoid excessive heat styling—always use a heat protectant.

  • Store wigs on a wig stand to preserve their shape.

  • Gently detangle with a wide-tooth comb to prevent shedding.

5. Can I sleep or shower with my wig/extensions on?

We recommend removing wigs before sleeping to prevent tangling and friction damage. For extensions, consider wrapping your hair in a silk scarf or bonnet at night. Avoid showering with wigs to prevent excess water absorption and product buildup.

6. What type of lace is used for your wigs?

We offer HD lace and transparent lace wigs, which provide an ultra-natural look by seamlessly blending with your scalp.

7. Do you offer custom wig sizing?

Our wigs come in standard sizes with adjustable straps for a secure fit. However, if you need assistance with sizing, feel free to contact us!

8. Will my merch and hair items arrive together?

Not quite, glam queen! ✨ Your ShenStylz Hair Co. merch—like tees, totes, and tumblers—is made just for you and ships separately from our hair extensions and lashes. That means you’ll receive two stylish packages, possibly on different days, and with separate shipping fees.
Don’t worry—both are worth the wait and come with tracking so you can slay stress-free.

100% Mink Fur Eyelashes

1. Are your mink eyelashes made from real mink fur?

Yes! Our 100% mink lashes are made from ethically sourced, lightweight mink fur, giving them a soft, fluffy, and natural appearance.

2. How many times can I wear mink lashes?

With proper care, our lashes can be worn up to 25+ times! Be sure to remove them gently, clean off any adhesive, and store them in their original case.

3. Are your mink lashes cruelty-free?

Absolutely! Our mink lashes are made from ethically sourced mink fur, collected during the natural shedding process—never harming the animals.

4. How do I apply mink lashes?

  1. Carefully remove the lashes from the tray.

  2. Measure and trim the lash strip if necessary.

  3. Apply a thin layer of lash glue along the band.

  4. Wait a few seconds for the glue to become tacky.

  5. Place the lashes close to your natural lash line and press gently.

5. How do I remove and clean my lashes?

  • Gently peel off the lash strip from the outer corner.

  • Remove excess glue with tweezers or an oil-free makeup remover.

  • Store lashes in their original case to keep their shape.

6. Are your mink lashes reusable?

Yes! Unlike synthetic lashes, our mink lashes are designed for multiple wears as long as they are properly maintained.

Ordering & Shipping

1. How long does shipping take?

Orders are typically processed within 1-3 business days. Shipping times vary based on your location and chosen shipping method.

2. Do you offer international shipping?

Yes! We ship internationally at an additional cost, calculated at checkout.

3. What is your return policy?

  • Wigs & Extensions: Eligible for a full refund within 30 days if unworn, unaltered, and in original condition.

  • Mink Lashes: All sales are final due to hygienic reasons.

4. How do I track my order?

Once your order ships, you will receive a tracking number via email to monitor your package’s progress.

Still have questions? Contact us at [your email address] and we’ll be happy to help!

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